7220- CUSTOMER SERVICE MANAGERS AND SUPERVISORS
CUSTOMER SERVICE MANAGERS AND SUPERVISORS
After sales manager,Call centre supervisor,Customer service manager,Customer service supervisor,Team leader (customer care)
Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
Refer The S/NVQ framework for more details
The simplified NS-SEC analytic class for this code is 2
The simplified NS-SEC operational category for this code is 5
Refer The National Statistics Socio-economic Classification for more details
- develops and implements policies and procedures to deal effectively with customer requirements and complaints;
- co-ordinates and controls the work of those within customer services departments;
- discusses customer responses with other managers with a view to improving the product or service provided;
- plans and co-ordinates the operations of help and advisory services to provide support for customers and users.