Job Title: 


Alternate Titles: 

Sales adviser (telephone sales),Telesales executive,Telesales operator

Job Description: 

Telephone salespersons obtain, receive, process and record telephone orders for goods and services.


Academic qualifications may be required. Training is typically received on-the-job, supplemented by short courses in practical skills. NVQs/SVQs in Selling are available at Levels 2 and 3.
Refer The S/NVQ framework for more details


The simplified NS-SEC analytic class for this code is 6
The simplified NS-SEC operational category for this code is 12.1
Refer The National Statistics Socio-economic Classification for more details


  • learns about the product(s)/service(s) to be sold;
  • telephones potential customers, explains purpose of call, discusses their requirements and advises on the goods/services being offered;
  • quotes prices, credit terms and delivery conditions and records details of orders agreed;
  • receives orders for goods/services by telephone and records relevant details;
  • arranges despatch of goods and services, information and/or brochures to customers;
  • maintains record of sales statistics, customers contacted and changes to customer details.
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