Job Title: 


Alternate Titles: 

Dental receptionist,Doctor?s receptionist,Medical receptionist,Receptionist,Receptionist-secretary

Job Description: 

Receptionists receive and direct telephone calls and visitors to commercial, government and other establishments.


There are no formal academic entry requirements, although many employers expect entrants to possess GCSEs/S grades. There are a variety of relevant vocational qualifications available. NVQs/SVQs in Administration are available at Level 2 that encompass various aspects of reception work. Professional qualifications are also available.
Refer The S/NVQ framework for more details


The simplified NS-SEC analytic class for this code is 6
The simplified NS-SEC operational category for this code is 12.6
Refer The National Statistics Socio-economic Classification for more details


  • receives callers and clients and directs them to the appropriate person or department;
  • records the details of enquiries and makes appointments and reservations;
  • answers, screens and forwards or otherwise deals with telephone enquiries;
  • supplies brochures, pamphlets and other information for clients;
  • records details of visitors, issues security passes and informs visitors of any actions to be taken in case of an emergency;
  • maintains reception area in good order.
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