148-Information and communications technology operations technicians
Information and communications technology operations technicians
Monitor and control electronic computer and peripheral electronic data processing equipment.
Information and communications technology operations technicians (Helpdesk Operators) support the day-to-day processing, operation and monitoring of information and communications technology systems, peripherals, hardware, software and related computer equipment to ensure optimal performance, and identify any problems.
Job activities and tasks include:
- operating and controlling peripheral and related computer equipment
- entering commands, using computer terminal, and activating controls on computer and peripheral equipment to integrate and operate equipment
- monitoring systems for equipment failure or errors in performance
- notifying supervisor or maintenance technician of equipment malfunctions
- responding to program error messages by finding and correcting problems, escalating the problem to other staff or terminating the program
- reading job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings
- retrieving, separating and sorting program output as needed, and sending data to specified users
- loading peripheral equipment, such as printers, with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators
Knowledge of computer maintenance, operating systems, network configuration and maintenance, interface design and internet working technologies
they know how to use computer equipment properly to avoid Occupational Overuse Syndrome (OOS).
Certificate in information and communications technology or relevant discipline, higher qualification or equivalent.
Required Work Experience:
3 - 4 years and above
Etisalat, C4 Advanced Solutions, Injazat Data System
More than 5,000 and less than 30,000
Above the industry average
Examples of job titles:
Helpdesk operator - Computer operator - High-speed computer printer operator - Computer peripheral equipment operator
Examples of some related occupations:
Computer network technician - Computer Operator - Operations and Maintenance Technician - Computer Specialist - Information Technology Specialist - Software Technician - Systems Operator - Computer Console Operator, - Computer Technician
UAE Industry Groups:
Arts, entertainment, multimedia and ITC applications
Similar O*NET Careers (USA) :
Source Of Info:
Occupations and Careers Handbook for UAE Nationals(Copyright NQA ). Referenced from New York University, Abu Dhabhi