125-Bank tellers and related clerks

Job Title: 

Bank tellers and related clerks

Job Description: 

A bank teller and related clerks helps customers look after their personal and business banking needs.

Summary: 

Bank tellers and related clerks deal directly with clients of banks or post offices in connection with receiving, changing and paying out money, or providing mail services. They are responsible handling deposits, withdrawals, transfers, and bill/loan payments; making out money orders, producing and cashing certified cheques and travellers? cheques; calculating and making foreign currency exchanges; processing loans and investments; and accurately processing routine transactions at a bank.

Tasks: 

Job activities and tasks include:

  • process customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions
  • crediting and debiting clients? accounts
  • paying bills and making money transfers on clients? behalf
  • receiving mail, selling postage stamps and conducting other post office counter business such as bill payments, money transfers and related business
  • changing money from one currency to another, as requested by clients
  • making records of all transactions and reconciling them with cash balance
Knowledge: 

Knowledge of principles and processes for providing customer and personal services; This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications
  • Knowledge of the structure and content of banking and finance technical related English terminologies
  • Knowledge of related computer hardware and software applications and programming
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
  • Knowledge of principles and methods for showing, promoting, and selling products or services, this includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
  • Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the cultural/political processes
  • Keep customer information confidential
  • Communicating effectively by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times including empathy (perceptive and sensitive to the feelings and attitudes of others) and talking to others to convey correct information
  • Problem solving to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Using mathematics to solve problems
  • Actively looking for ways to help people
  • Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action
  • Flexibility to work effectively in a variety of situations and adapt to new ways of doing things
  • Considering the relative costs and benefits of potential actions to choose the most appropriate one
  • Information Communications Technology - Knowledge and use of relevant banking applications and programs
  • Communicating effectively in writing as appropriate for the needs of the audience including understanding written sentences and paragraphs in work related documents
  • Time Management - Managing one?s own time and the time of others
  • Team work or individual - job may require him/her to work alone or in conjunction with other support or related personnel
    • Work Context: 

    Bank tellers are responsible for quickly and accurately processing routine transactions that customers conduct at banks. Tellers are usually trained on the job. Tellers? hours vary from limited part-time to full-time. Employment in some branches may require working evenings and weekends. Tellers may be on their feet or seated for most of the working day. The work can be pressured during busy periods.

    Education: 

    Secondary School Certificate, Certificate in banking or related field of work, higher qualification or equivalent.

    Required Work Experience: 

    2 year and above.

    Probable Employers: 

    Hilal Bank, Emirates NBD, Dubai Islamic Bank

    Occupational Size: 
    More than 30,000
    Expected Earnings: 

    Above the industry average

    Projected Growth: 
    Very good
    Alternate Titles: 

    Examples of job titles:
    Post office counter clerk - Money changer - Bank teller
    Examples of job titles:
    Cashier - Banker - Customer service representative - Information clerk - Personal financial services specialist - Personal banking representative - Teller

    UAE Industry Groups: 
    Business, administration, tourism, retail and leisure service
    International Careers(ISCO): 
    Similar O*NET Careers (USA) : 
    Source Of Info: 
    Occupations and Careers Handbook for UAE Nationals(Copyright NQA ). Referenced from New York University, Abu Dhabhi