118-Business services agents not elsewhere classified

Job Title: 

Business services agents not elsewhere classified

Job Description: 

Develop, establish, manage and maintain business contacts and sell or solicit business products, goods and services.


This unit group covers business services agents not classified elsewhere. For instance, the group includes those who establish business contacts, sell business services such as advertising space in the media, arrange contracts for performances of athletes, entertainers and artists, for the publication of books, the production of plays, or the recording, performance and sale of music sell property and goods by auction and who design and organize package and group tours. They develop business contact lists and networks and build and maintain client relations to improve sales or influences. They also conduct marketing, client communications, information research and development, and other activities as required such as supporting the growth of an organization client base. Maybe required to be licensed, registered or certified to be permitted to work by a government authority, agency or approved certifying body.


Job activities and tasks include:

  • obtaining information about services to be sold and needs of prospective buyers
  • negotiating contracts on behalf of seller or buyer and explaining terms of sale and payment to client
  • signing agreements on behalf of seller or buyer and ensuring that contract is honoured
  • making sure that the business service purchased is made available to the buyer in the agreed format at the agreed time
  • selling by auction various kinds of property, cars, commodities, livestock, art, jewellery and other objects
  • organizing group tours for business or vacation travel and making bulk travel and accommodation bookings

Specialist knowledge of principles, concepts and techniques in field of work and/or discipline

  • Higher knowledge of analyzing, planning, organizing and establishing policies, strategies, projections and/or conditions in the field of work and/or discipline
  • Broad knowledge of research principles and methods
  • Broad knowledge of high level governance of systems, processes and procedures including legislative, regulatory, standards, codes and conventions
  • Knowledge of recent developments in the field of work and/or discipline
  • Knowledge of principles, concepts and techniques in management, economics, finance, statistics and fiscal disciplines related to the field of work
  • Knowledge of political, government, legislative and regulatory systems related to the field of work
  • Knowledge of laws, regulations, standards codes and conventions of the UAE and specific Emirates related to the field of work and/or discipline and more general subjects including OHSE and cultural understanding and awareness
  • Knowledge of principles, concepts and techniques in sensitively responding to and observing complex ethical issues
  • Effect information technology, management information systems, management techniques and tools for optimal field of work performance
  • Skills in research, analysis, consultation and synthesis of information to evaluate policies, strategies, projections and/or conditions and develop suggestions and/or relevant options
  • Manage broad level relationships and coordinate related activities of respective stakeholders
  • Broad skills and experience in policy analysis, formulation and research, in a sensitive and confidential environment
  • Produce concepts and convey suggestions from the spectrum of development experience
  • Negotiation cultural sensitivity and diplomatic skills
  • Use of information, tools, resources to support complex work achievement
  • Work sensitively and effectively in a multi-cultural environment
  • Work with others to develop solutions to complex problems
  • Communicate with effect, and proven record of developing and maintaining active partnerships across an organization and with diverse external clients and other key stakeholders
  • Developed higher oral and written communication, interpersonal and representational skills, and a proven ability to use these skills to prepare and present clear, concise, high quality advice
  • Well developed leadership and effective organizational skills, with capacity to organize and sustain improvements within a team environment, as well as the ability to work flexibly and cooperatively as a member of a team
  • Personal drive and integrity, the ability to self-manage and the capacity to identify and control risks associated with change, as well comply with ethical standards
  • Achieving results within tight timelines, and capacity to implement new policy directions
  • Highly developed organizational skills, including the ability to organize priorities and meet tight deadlines
  • Work Context: 

    Typically work regular business hours, although there maybe requirements for weekend work or evenings, to attend client meetings/events. They tend to spend most of their time working in offices and often travel to visit clients and other related establishments or sites. They may also be required to attain a given quota of sales within a set time frame, which can lead to pressurised work and stress.


    Diploma in sales/business administration, or related field of work, higher qualification or equivalent.

    Required Work Experience: 

    2 - 3 years and above.

    Probable Employers: 

    Du, Etisalat, C4 Advanced Solutions, Abu Dhabi Airports Company (ADAC), Etihad Rail, Dubai International Airport, Auction houses, TwoFour54, Gulf News Broadcasting

    Occupational Size: 
    Less than 5,000
    Expected Earnings: 

    Industry average

    Projected Growth: 
    Alternate Titles: 

    Examples of job titles:
    Auctioneer - Advertising salesperson - Literary agent - Musical performance agent - Sports agent - Theatrical agent - Tour operator
    Examples of some related occupations:
    Tour manager - Energy brokers - Account manager - Advertising account representative - Directory advertising sales representative

    UAE Industry Groups: 
    Business, administration, tourism, retail and leisure service
    Source Of Info: 
    Occupations and Careers Handbook for UAE Nationals(Copyright NQA ). Referenced from New York University, Abu Dhabhi