109-Information and communications technology sales professionals

Job Title: 

Information and communications technology sales

Job Description: 

Promote, market and sell products or services to businesses and professional organizations, or wholesale or retail outlets


Information and communications technology (ICT) sales professionals sell, at the wholesale or manufacture level, a range of computer hardware, software and other information and communications technology goods and services where technical or scientific knowledge is required in such areas as engineering, ICT, electronics underpinned by science, physics and maths. It may include installations and provision of specialized information and support as required.


Job activities and tasks include:

  • soliciting orders and selling goods to retail, industrial, wholesale and other establishments
  • selling technical equipment, supplies and related services to business establishments or individuals
  • discussing the needs of new and existing customers and providing specialized information about how particular equipment, supplies and services meet those needs
  • quoting and negotiating prices and credit terms, and completing contracts and recording orders
  • updating customer records and preparing sales reports
  • arranging delivery of goods, installation of equipment and the provision of services
  • reporting customers? reactions and requirements to manufacturers

Higher specialized knowledge of principles, concepts and techniques in field of work, discipline and/or professional practice

  • Advanced knowledge of analyzing, planning, managing and establishing ideas, policies, strategies, projections and/or conditions in the field of work, discipline and/or professional practice
  • Higher knowledge of research principles and methods
  • Higher knowledge of high level governance of systems, processes and procedures including legislative, regulatory, standards, codes and conventions
  • Broad knowledge of recent developments in the field of work, discipline and/or professional practice
  • Broad knowledge of principles, concepts and techniques in management, economics, finance, statistics and fiscal disciplines related to the field of work and/or professional practice
  • Broad knowledge of political, government, legislative and regulatory systems related to the field of work
  • Broad knowledge of laws, regulations, standards codes and conventions of the UAE and specific Emirates related to the field of work, discipline and/or professional practice and more general subjects including OHSE and cultural understanding and awareness
  • Broad knowledge of principles, concepts and techniques in sensitively managing complex ethical issues
  • Leverage information technology, management information systems, management techniques and tools for optimal field of work performance and/or professional practice
  • Skills in research, analysis, consultation and synthesis of information to evaluate ideas, policies, strategies, projections and/or conditions and produce recommendations and/ or relevant options
  • Manage higher level relationships and organize related activities of respective stakeholders
  • Higher skills and experience in broad based policy analysis, formulation and research, plus planning in sensitive and confidential environment
  • Develop concepts and convey strategic suggestions from the spectrum of development experience
  • Broad level negotiation cultural sensitivity and diplomatic skills
  • Use of information, tools, resources to support broad-level and complex work achievement
  • Work sensitively and effectively in a multi-cultural environment
  • Work with others to develop creative solutions to complex predictable and new contexts problems
  • Communicate with effect, and a proven record of developing and maintaining active partnerships across an organization and with diverse external clients and other key stakeholders
  • Highly developed higher oral and written communication, interpersonal and representational skills, and a proven ability to use these skills to prepare and present clear, concise, high quality advice
  • Highly developed leadership and effective management skills, with capacity to implement and sustain improvements within a team environment, as well as the ability to work flexibly and cooperatively as a member of a team
  • Personal drive and integrity, the ability to self-manage and the capacity to identify and effectively control risks associated with change, as well observe ethical standards related to complex ethical issues
  • Achieving results within tight timelines, and capacity to set and implement new policy directions
  • Highly developed broad organizational skills, including the ability to organize priorities and meet tight deadlines
  • Work Context: 

    Spend a lot of time travelling locally, around the country or internationally to meet with clients. Generally work normal office hours, but this can vary as they may sometimes work evenings or weekends to meet customers? needs. Conditions can be stressful as sales professionals usually have sales targets to meet.


    Diploma or Associate degree in information and communications technology or related fields of work, higher qualification or equivalent.

    Required Work Experience: 

    5 years and above.

    Probable Employers: 

    Injazat Data System, Al Taif, Advanced Integrated Systems

    Occupational Size: 
    More than 5,000 and less than 30,000
    Expected Earnings: 

    Industry average

    Projected Growth: 
    Alternate Titles: 

    Examples of job titles:
    Sales representative (computers) - Sales representative (communications technology)
    Examples of some related occupations:
    Marketing Officer (IT) - Software Consultant - IT Sales Consultant - IT Applications Consultant - IT Account Manager - Account development manager - Account executive - Channel sales director - Marketing representative

    UAE Industry Groups: 
    Business, administration, tourism, retail and leisure service
    Source Of Info: 
    Occupations and Careers Handbook for UAE Nationals(Copyright NQA ). Referenced from New York University, Abu Dhabhi