3512-Computer Technicians

Job Title: 

Computer Technicians

Job Description: 

Computer technicians provide technical assistance to users, either directly or by telephone, e-mail or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.


Tasks include:

  • answering user inquiries regarding software or hardware operation to resolve problems
  • entering commands and observing system functioning to verify correct operations and detect errors
  • installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • overseeing the daily performance of communications and computer system
  • setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • emulating or reproducing technical problems encountered by users
  • consulting user guides, technical manuals and other documents to research and implement solutions
Additional Notes: 

This unit group includes

Computer systems technician
IT user helpdesk technician
Information technology field engineer
Computer network technician
Computer database assistant
This unit group excludes

Computer system operator (3511)

Specific Occupations: 

Computer technician (including IT user helpdesk technician)

Source Of Info: 

Source: SINGAPORE STANDARD OCCUPATIONAL CLASSIFICATION 2015, Department of Statistics, Ministry of Trade & Industry, Republic of Singapore