3512-Information and Communications Technology User Support Technicians

Job Title: 

Information and Communications Technology User Support Technicians

Job Description: 

Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, e-mail or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the internet, and providing guidance and support in the deployment, installation and maintenance of systems.

Tasks: 

Answering user inquiries regarding software or hardware operation to resolve problems

Linked Education ( CESM Codes ) : 

600 - COMPUTER AND INFORMATION SCIENCES

Specific Occupations: 

351201 - ICT Communications Assistant
Description : Provides technical assistance to users, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases, systems and the internet.
Green Occupation : No
Green Skill : NoTrade : No
Specializations : Computer Database Assistant, Computer Engineering Assistant, Computer Help Desk Operator, Computer Programming Assistant, ICT Systems Analysis Assistant, Programme Analyst Data Processing

International Careers(ISCO): 
Similar O*NET Careers (USA) : 
Source Of Info: 

Source : Organising Framework for Occupations (OFO) 2013, Department of Higher Education and Training, Republic of South Africa