3512-Information and communications technology user support technicians

Job Title: 

Information and communications technology user support technicians

Job Description: 

Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, e-mail or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.


Tasks include

  • answering user inquiries regarding software or hardware operation to resolve problems
  • entering commands and observing system functioning to verify correct operations and detect errors
  • installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • overseeing the daily performance of communications and computer systems
  • setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities. emulating or reproducing technical problems encountered by users
  • consulting user guides, technical manuals and other documents to research and implement solutions.
Specific Occupations: 

Computer Assistant (database analysis/ systems analysis /engineering)/ Assistant, computer: engineering (software support)/Assistant( computer: programming computer: user services/ programming: ICT)

Computer Assistant (programming/ communications)

Agent, technical support: information technology/Analyst, application support/ Analyst( computer: helpdesk/ computer: software support/ desktop: support/ helpdesk/ IT helpdesk) Analyst, PC support/Analyst, software: support

Consultant( internet: helpdesk/ internet: support/ IT helpdesk/ software support/ support: information technology/ technical: software support)

Engineer, computer: computer support/Engineer, customer service: computer helpdesk/Engineer, desktop support/Engineer, internet: helpdesk/Installer, software

Officer( computer services: helpdesk/ computer support/ customer service: computer support/ desktop applications support/ desktop support/ helpdesk: IT/internet: helpdesk/ internet: support/ IT support/ network support/ support: IT)

Operator( computer helpdesk/ helpdesk: IT/ helpdesk: software/ internet helpdesk/Representative, internet helpdesk/Representative, internet support

Technician, software/computer support, user support/ Technician customer service support computing/technician end user computing /technician internet helpdesk /computing

Similar O*NET Careers (USA) : 
Source Of Info: 

Source: Pakistan Bureau of Statistics, PSCO-2217