Customer Service Representative

Customer Service Associate

Customer Service Advisor

Customer Relationship Officer

Customer Care Executive

Minimum - Preferably 10+2 or equivalent

Certified training for Customer Care Executive (Call Center) (programme aligned to TEL/Q0100 released by Telecom Sector Skill Council)

Preferably 0-1 year of relevant work experience

The tasks a Customer Care Executive (Call Center) is expected to perform include:

Providing customer service to the customers of an organization

Handling, follow up and resolving customer queries, requests and complaints

Interacting with customers over the phone

Knowledge of basic workings of computer

Well-versed with providing customer service support by interacting with customers over the phone

Proficient in handling and resolving customer queries

Proficient in using Customer Relationship Management (CRM) and other applications in order to fetch customer account details and verify the same

Computer fundamentals training course Basic soft skill orientation

Good communication skills


Problem-solving skills

Clear diction

Good listener



Ability to handle work pressure

It is a desk job

Work from home option is not available

Part-time part and contractual jobs may be available

Travelling is not a part of the job

Need not handle a team

Working hours

Working hoursinclude 9 hours every day for 5 to 6 days a week. This may vary from company to company

Shift system is available

Is the job suitable for a candidate with special needs?Yes

This job is considered to be mildly hazardous and dangerous

Occupational risk may include sleep disturbances, mental stress, eye sight and hearing problem, digestive disorder, etc.

For freshers - INR 15,000 to INR 20,000 per monthFor candidates with 2-3 years of experience or more - INR 25,000 to INR 30,000 per month(These figures are indicative and subject to change)

Current Scenario of ITES/BPO sector in India

The Indian IT and ITES Industry recorded a turnover of US $ 60 billion in 2009, with exports accounting for about US $ 47 billion and contributing to over 70% of industryrevenues. The industry has grown at a CAGR of close to 30% between 2004 and 2009.

he major segments of the Industry are IT Services, BPO, and Engineering Services, R&D, and Products. Much of the activity is centred on service offerings in Banking, Financial Services, and Insurance (BFSI), Hi-Tech and Telecom, Manufacturing, and Retail.

Future trends in ITES/BPO sector in India

Sustained technology spending globally, and increasing GDP growth and spending in India are expected to be primary drivers of growth. A shift would occur in terms of customer expectations, led by innovation, end-to-end offerings, risk management, and compliance. It is expected that the ?outsource ablemarket would expand from the current US $ 500 billion to about US $ 1.5 to 1.6 trillion by 2020.

Based on the trends witnessed in productivity and the likely growth potential of the IT and ITES industry, it is expected that the industry would result in an incremental employment of about 7.5 million persons directly by 2022. A large portion of this employment is expected to occur in the ITES (BPO/KPO) exports sector, followed by IT exports and then in the domestic market.

Callcentresof various telecom companies across India

Callcentresof e-commerce companies across India

Major job openings are available in Bengaluru, Chennai, Delhi, Tamil Nadu, Mumbai, Pune and other metro cities.

Will be updated

St. Xavier?s College, 30 Park Street, 30 Mother Teresa Sarani, Park Street, Kolkata, West Bengal, India- 700016,

ARISE College of Information Technology & Management, 21/A, Opp. Gurunanak Girls College, Main Road, Sec. 4, Hiran Magri, Udaipur, Rajasthan,

CPIT Edutech Pvt. Ltd, 612-A,6th floor, sachdeva corporate tower, near petrol pump, sec-8, Rohini- New Delhi,

IL&FS Institute of Skills, D-114, Okhla Phase - I, New Delhi 110 020,


Net Services India Pvt Ltd, 24/1-4, 9th cross, JP Nagar 2nd phase, Bengaluru 560078,

Unique Call Solution Pvt Ltd, 68, New MLA Colony, Jawahar Chowak, Bhopal, madhya pradesh,