United States
Sector
Keyword
Customer Service Representative
Customer Service Associate
Customer Service Advisor
Customer Relationship Officer
Customer Care Executive
Minimum - Preferably 10+2 or equivalent
Certified training for Customer Care Executive (Call Center) (programme aligned to TEL/Q0100 released by Telecom Sector Skill Council)
Preferably 0-1 year of relevant work experience
The tasks a Customer Care Executive (Call Center) is expected to perform include:
Providing customer service to the customers of an organization
Handling, follow up and resolving customer queries, requests and complaints
Interacting with customers over the phone
Knowledge of basic workings of computer
Well-versed with providing customer service support by interacting with customers over the phone
Proficient in handling and resolving customer queries
Proficient in using Customer Relationship Management (CRM) and other applications in order to fetch customer account details and verify the same
Computer fundamentals training course Basic soft skill orientation
Good communication skills
Patient
Problem-solving skills
Clear diction
Good listener
Customer-centric
Flexible
Ability to handle work pressure
It is a desk job
Work from home option is not available
Part-time part and contractual jobs may be available
Travelling is not a part of the job
Need not handle a team
Working hours
Working hoursinclude 9 hours every day for 5 to 6 days a week. This may vary from company to company
Shift system is available
Is the job suitable for a candidate with special needs?Yes
This job is considered to be mildly hazardous and dangerous
Occupational risk may include sleep disturbances, mental stress, eye sight and hearing problem, digestive disorder, etc.
For freshers - INR 15,000 to INR 20,000 per monthFor candidates with 2-3 years of experience or more - INR 25,000 to INR 30,000 per month(These figures are indicative and subject to change)
Current Scenario of ITES/BPO sector in India
The Indian IT and ITES Industry recorded a turnover of US $ 60 billion in 2009, with exports accounting for about US $ 47 billion and contributing to over 70% of industryrevenues. The industry has grown at a CAGR of close to 30% between 2004 and 2009.
he major segments of the Industry are IT Services, BPO, and Engineering Services, R&D, and Products. Much of the activity is centred on service offerings in Banking, Financial Services, and Insurance (BFSI), Hi-Tech and Telecom, Manufacturing, and Retail.
Future trends in ITES/BPO sector in India
Sustained technology spending globally, and increasing GDP growth and spending in India are expected to be primary drivers of growth. A shift would occur in terms of customer expectations, led by innovation, end-to-end offerings, risk management, and compliance. It is expected that the ?outsource ablemarket would expand from the current US $ 500 billion to about US $ 1.5 to 1.6 trillion by 2020.
Based on the trends witnessed in productivity and the likely growth potential of the IT and ITES industry, it is expected that the industry would result in an incremental employment of about 7.5 million persons directly by 2022. A large portion of this employment is expected to occur in the ITES (BPO/KPO) exports sector, followed by IT exports and then in the domestic market.
Callcentresof various telecom companies across India
Callcentresof e-commerce companies across India
Major job openings are available in Bengaluru, Chennai, Delhi, Tamil Nadu, Mumbai, Pune and other metro cities.
Will be updated
St. Xavier?s College, 30 Park Street, 30 Mother Teresa Sarani, Park Street, Kolkata, West Bengal, India- 700016,http://www.sxccal.edu
ARISE College of Information Technology & Management, 21/A, Opp. Gurunanak Girls College, Main Road, Sec. 4, Hiran Magri, Udaipur, Rajasthan,http://www.arisecollege.com
CPIT Edutech Pvt. Ltd, 612-A,6th floor, sachdeva corporate tower, near petrol pump, sec-8, Rohini- New Delhi,http://www.cpit.in
IL&FS Institute of Skills, D-114, Okhla Phase - I, New Delhi 110 020, http://www.ilfsindia.com
Labour
Net Services India Pvt Ltd, 24/1-4, 9th cross, JP Nagar 2nd phase, Bengaluru 560078, http://labournet.in
Unique Call Solution Pvt Ltd, 68, New MLA Colony, Jawahar Chowak, Bhopal, madhya pradesh,http://ucsskills.com
