Monitor, Telephone

Supervisor (Telecom)

Team Leader

Will be updated

Minimum 2 - 6 years of experience required

The tasks a Monitor, Telephone is expected to perform include:

Supervising and ensuring efficient operation of allotted section of telephone exchange

Allocating duties to Telephone Operators within section

Checking traffic on lines, periodically

Timing and signing transit inward and outward tickets

Assisting Telephone Operators in putting through built-up calls, checking and verifying defective traffic and recording dislocations in Interruption Register

Informing appropriate authority for detection of fault and its rectification inside exchange

Receiving subscribers' complaints and taking remedial action

Ability to detect and rectify faults

Skilled in personnel management and training the workers

Skilled in organising the project and distributing work equally among workers

Knowledge of all the procedures to be taken in case of complaints

Will be updated



Physically fit


It is a desk job

The candidate will supervise a team of Telephone Operators

Local travelling is not a part of this job role

Part-time work and contractual jobs maybe available

Work from home option is not available

Working hours

Companies usually work for 5/6 days a week and 8/9 hours everyday. This may vary from company to company

Shift system maybe available

Is the job suitable for a candidate with special needs?
This job is suitable for candidates with One Arm (OA), One Leg (OL), One Arm and One Leg (OAL), Both Leg (BL) and Both eyes with Low Vision (BLV)

This job is not considered hazardous or dangerous

One may develop occupational hazards such as stress on eyes, joint pains, back pain, etc. if not taken care of

Will be updated

Market Trend of Telecom Sector in India

According to IBEF, Telecom services have been acknowledged globally as an essential tool for the socio-economic development of a nation. India is currently the world?s second-largest telecommunications market and has registered exceptional growth in the past few years. The Indian mobile economy is growing rapidly and will contribute approximately US$ 400 billion to India?s gross domestic product (GDP), according to report prepared by GSMA in collaboration with BCG. The rapid strides in the telecom sector have been facilitated by liberal policies of the Government of India that provide easy market access for telecom equipment and a fair regulatory framework for offering telecom services at affordable prices. The deregulation of foreign direct investment (FDI) norms has made the sector one of the fastest growing and a top five employment opportunity generator in the country.

With daily increasing subscriber base, there have been a lot of investments and developments in the sector. The industry has attracted FDI worth US$ 16,994.68 million during the period April 2000 to January 2015, according to the data released by Department of Industrial Policy and Promotion (DIPP). The Indian telecom sector is expected to create four million direct and indirect jobs over the next 5 years on the back of the government?s efforts to increase penetration in rural areas along with the growth in the Smartphone numbers and internet usage, according to estimates by Randstad India. This shows that in coming decades a boom can be expected in the sector with immense demand of trained professionals. Therefore, the career as a Monitor, Telephone has a bright future and opportunities are only going to rise in coming time.

Telecom Companies

Cities and towns across India