Guest Relation




Minimum Degree in Hotel Management

Up to 4 years of relevant work experience

The tasks that a General Manager, Lodging and Catering Services is expected to perform include:

Organizing and supervising, within authority delegated, efficient utilization of resources in public or private organization or an establishment engaged in preparing and serving food beverages, etc. to the public

Building a strong working relationship with the client

Managing the catering contract

Meeting the client's needs and the organisation?s financial targets

Leading Food & Beverage team and setting standards

Liaising with the client

Monitoring the quality of the food and service

Recruiting and training staff depending on the type of contract

Knowledge about preparation of food, drinks, beverages, etc.Proficient with database server, systems, etc.Ability to maintain the meeting recordings with various stakeholders

Well-versed with company policies Ability to draft strategic plans for efficient running of lodging and catering services

Not applicable

Problem solving ability Good interpersonal skills

Excellent communication skills

Calm and patient composure

Good mathematical and analytical skills


It is a desk job as well as a field job

Needs to handle a team

Travelling is part of a job

Part-time work and contractual jobs are not available

Work from home option is not available

Working hours

Hotels usually work for 6/7 days a week and 9/10 hours everyday. This may vary from hotel to hotel

Shift system is available

Is the job suitable for a candidate with special needs?Maybe

This job is considered to be mildly hazardous or dangerous under The Factories Act, 1948 (section 87)

Occupational hazards include fatigue, headache, infection, musculoskeletal injuries, stress, etc.

For candidates with 1/4 yearsof experience - INR 16,000 to INR 1,00,000 per month

For candidates with over 4 yearsof experience - INR 33,000 to INR 2,83,000 per month

(These figures are indicative and subject to change)

Importance of Tourism & Hospitality Sector

The contribution of the entire travel and tourism sector in India to Gross Domestic Product is estimated to rise from 8.6% (USD 117.9 billion) in 2010 to 9.0% (USD 330.1 billion) by 2020. Between 2010 and 2019 the demand for travel and tourism in India is expected to grow annually by 8.2%, which will place India at the third position in world.

Hotel Industry in India has witnessed tremendous boom in recent years. Hotel Industry is inextricably linked to the tourism industry and the growth in the Indian tourism industry has fuelled the growth of Indian hotel industry. The arrival of low cost airlines and the associated price wars have given domestic tourists a host of options. The 'Incredible India' destination campaign and the recently launched 'Atithi Devo Bhavah' (ADB) campaign have also helped in the growth of domestic and international tourism and consequently the hotel industry.

Approximately there are 1.2 million hotel rooms in the country. However, the star category of hotels account for only 7% of the total (80000 rooms). According to a study, there was a need of approximately 2.9 million hotel rooms in India and this need rose to 6.6 million rooms in 2020. The four star and five star hotel in the country including the heritage hotels provides employment to on an average 162 people per 100 rooms, compared to 122 in one, two and three star hotels.

Almost 750000 people in India are employed in hotels within India. Around 1 lakh people are employed in motels on highways. The Employment in hotel industry is forecasted to increase to 3.5 million by 2020. The major portion of employees, approximately 60%, is working in Food & Beverage sector, Kitchen and Housekeeping. Most of them are young and less than 40 years of age.

Hotels across India

Mid-sized motels, restaurants and resorts across India

Town and cities across India

Will be updated

Mumbai University

Punjab Technical University

Bangalore University

SRM University

University of Madras

Sikkim Manipal University

Will be updated