42-Customer services clerks

Job Title ( International classification ): 
Customer services clerks
ISCO Code: 
42
Job Description: 
Customer service clerks deal with clients in connection with money-handling operations, travel arrangements, requests for information, making appointments, operating telephone switchboards, and interviewing for surveys or to complete applications for eligibility for services.
Tasks: 

Main Tasks include -

  • performing money-handling operations in banks, post offices, betting and gambling establishments or dealing with travel arrangements
  • supplying information requested by clients and making appointments
  • operating telephone switchboards
  • greeting and receiving visitors
  • interviewing survey respondents
  • interviewing applicants for services.
Inclusions: 

Occupations in this sub-major group are classified into the following minor groups:

421 Tellers, money collectors and related clerks
422 Client information workers