4-Clerical support workers

Job Title ( International classification ): 
Clerical support workers
ISCO Code: 
Job Description: 
Clerical support workers record, organise, store, compute and retrieve information related, and perform a number of clerical duties in connection with money-handling operations, travel arrangements, requests for information, and appointments. Most occupations in this major group require skills at the second ISCO skill level.

Main Tasks include -

  • stenography, typing, and operating word processors and other office machines
  • entering data into computers
  • carrying out secretarial duties
  • recording and computing numerical data
  • keeping records relating to stocks, production and transport
  • keeping records relating to passenger and freight transport
  • carrying out clerical duties in libraries
  • filing documents
  • carrying out duties in connection with mail services
  • preparing and checking material for printing
  • writing on behalf of illiterate persons
  • performing money-handling operations
  • dealing with travel arrangements
  • supplying information requested by clients and making appointments
  • operating a telephone switchboard. Supervision of other workers may be included.

Occupations in this major group are classified into the following sub-major groups:

41 General and keyboard clerks
42 Customer services clerks
43 Numerical and material recording clerks
44 Other clerical support workers