3511-Information and communications technology operations technicians

Job Title ( International classification ): 
Information and communications technology operations technicians
ISCO Code: 
Job Description: 
Information and communications technology operations technicians support the day-to-day processing, operation and monitoring of information and communications technology systems, peripherlas, hardware, software and related computer equipment to ensure optimal performance, and identify any problems.

Main Tasks include -

  • (a) operating and controlling peripheral and related computer equipment
  • (b) entering commands, using computer terminal, and activating controls on computer and peripheral equipment to integrate and operate equipment
  • (c) monitoring systems for equipment failure or errors in performance
  • (d) notifying supervisor or maintenance technician of equipment malfunctions
  • (e) responding to program error messages by finding and correcting problems, escalating the problem to other staff or terminating the program
  • (f) reading job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings
  • (g) retrieving, separating and sorting program output as needed, and sending data to specified users
  • (h) loading peripheral equipment, such as printers, with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators.

Examples of the occupations classified here:
- Computer operator
- High-speed computer printer operator
- Computer peripheral equipment operator


Some related occupations classified elsewhere:
Computer network technician - 3513

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