United States
351-Information and communications technology operations and user support technicians
Job Title ( International classification ):
Information and communications technology operations and user support technicians
ISCO Code:
351
Job Description:
Information technology operations and user support technicians provide support for the day-to-day running of communications systems, computer systems and networks and provide technical assistance to users
Tasks:
Main Tasks include -
- operating and controlling peripheral and related computer equipment
- monitoring systems for equipment failure or errors in performance
- loading peripheral equipment, such as printers, with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators
- answering user inquiries regarding software or hardware operation to resolve problems
- installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- overseeing the daily performance of systems
- setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- establishing, operating and maintaining network and other data communications systems
- installing, monitoring and supporting the reliability and usability of Internet and Intranet websites or web server hardware or software
- modifying web pages
- and performing web server backup and recovery operations.
Inclusions:
Occupations in this minor group are classified into the following unit groups:
3511 Information and communications technology operations technicians
3512 Information and communications technology user support technicians
3513 Computer network and syst