351-Information and communications technology operations and user support technicians

Job Title ( International classification ): 
Information and communications technology operations and user support technicians
ISCO Code: 
Job Description: 
Information technology operations and user support technicians provide support for the day-to-day running of communications systems, computer systems and networks and provide technical assistance to users

Main Tasks include -

  • operating and controlling peripheral and related computer equipment
  • monitoring systems for equipment failure or errors in performance
  • loading peripheral equipment, such as printers, with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators
  • answering user inquiries regarding software or hardware operation to resolve problems
  • installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • overseeing the daily performance of systems
  • setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • establishing, operating and maintaining network and other data communications systems
  • installing, monitoring and supporting the reliability and usability of Internet and Intranet websites or web server hardware or software
  • modifying web pages
  • and performing web server backup and recovery operations.

Occupations in this minor group are classified into the following unit groups:

3511 Information and communications technology operations technicians
3512 Information and communications technology user support technicians
3513 Computer network and syst