14-Hospitality, retail and other services managers

Job Title ( International classification ): 
Hospitality, retail and other services managers
ISCO Code: 
Job Description: 
Hospitality, shop and related services managers plan, organize and direct the operations of establishments which provide accommodation, hospitality, retail and other services.

Main Tasks include -

  • planning and organising special functions, sporting, gaming and entertainment activities and the range and mix of products, stock levels and service standards
  • promoting and selling goods and services
  • observing liquor, gaming, health and other laws and regulations
  • developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
  • promoting facilities, for conferences, conventions and trade shows , to potential customers
  • organising the purchase and maintenance of transport vehicles, equipment and fuel, and transporting goods
  • controlling the selection, training and supervision of staff
  • ensuring compliance with occupational health and safety regulations.

Occupations in this sub-major group are classified into the following minor groups:

141 Hotel and restaurant managers
142 Retail and wholesale trade managers
143 Other services managers