Salary LevelNot Available
|Title||Job Zone Three: Medium Preparation Needed|
|Experience||Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.|
|Education||Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.|
|Job Training||Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.|
|Examples||These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, interviewers, and insurance sales agents.|
|SVP Range||(6.0 to 7.0)|
- Majority (28.8) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
- Some (20.09) percent of respondents had :Bachelor's Degree
- Some (15.76) percent of respondents had :Associate's Degree (or other 2-year degree)
Interest Code : SE
- Social-Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Clarity-The ability to speak clearly so others can understand you.
- Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Speech Recognition-The ability to identify and understand the speech of another person.
- Written Comprehension-The ability to read and understand information and ideas presented in writing.
- Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Self Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Cooperation-Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Integrity-Job requires being honest and ethical.
- Stress Tolerance-Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Adaptability/Flexibility-Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Top 3 Values
- Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence-Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Speaking-Talking to others to convey information effectively.
- Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do.
- Service Orientation-Actively looking for ways to help people.
- Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
- Coordination-Adjusting actions in relation to others' actions.
- Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- History and Archeology-Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Education and Training-Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Psychology-Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Describe tour points of interest to group members, and respond to questions.
- Escort individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public buildings, or art galleries.
- Conduct educational activities for school children.
- Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices.
- Provide directions and other pertinent information to visitors.
- Greet and register visitors, and issue any required identification badges or safety devices.
- Drive motor vehicles to transport visitors to establishments and tour site locations.
- Collect fees and tickets from group members.
- Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
- Assemble and check the required supplies and equipment prior to departure.
- Performing for or Working Directly with the Public-Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
- Establishing and Maintaining Interpersonal Relationships-Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Communicating with Persons Outside Organization-Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Identifying Objects, Actions, and Events-Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Deal With External Customers-Important to work with external customers or the public in this job
- Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
- Face-to-Face Discussions-Mostly you have to have face-to-face discussions with individuals or teams in this job?
- Public Speaking-Mostly you have to perform public speaking in this job
- Freedom to Make Decisions-The job offers decision making freedom without supervision
- Work With Work Group or Team-Important to work with others in a group or team in this job
- Structured versus Unstructured Work-Job is structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals
- Impact of Decisions on Co-workers or Company Results-The decisions an employee makes impact the results of co-workers, clients or the company
- Customer relationship management CRM software e.g. Centaur Systems Centaur Travel Business Management System TBMS
- Electronic mail software e.g. Email software
- Mobile location based services software e.g. Global positioning system GPS software
- Customer relationship management CRM software e.g. IBS Software Services Tour Partner
- Data base user interface and query software e.g. Microsoft Access
- Spreadsheet software e.g. Microsoft Excel
- Internet browser software e.g. Microsoft Internet Explorer
- Office suite software e.g. Microsoft Office
- Electronic mail software e.g. Microsoft Outlook
- Presentation software e.g. Microsoft PowerPoint
- Electronic charts or maps or atlases e.g.ActiveMap Tour Guide software
- Mobile phones e.g.Cell phones
- Desktop computers
- Emergency medical services first aid kits e.g.First aid kits
- Laser fax machine e.g.Laser facsimile machines
- Personal digital assistant PDAs or organizers e.g.Personal digital assistants PDA
- Passenger or automobile ferries e.g.Tour boats
- Busses e.g.Tour buses
- Touring bicycles