6511- MaŒtres d'h“tel and hosts/hostesses
MaŒtres d'h“tel and hosts/hostesses
MaŒtres d'h“tel and hosts/hostesses greet patrons and escort them to tables, and supervise and co-ordinate the activities of food and beverage servers. They are employed in restaurants, hotel dining rooms, private clubs, cocktail lounges and similar establishments.
MaŒtres d'h“tel and hosts/hostesses perform some or all of the following duties:
Receive and record patrons' reservations and assign tables
Greet patrons and escort them to tables or other seating areas
Speak with patrons to ensure satisfaction with food and service, and attend to complaints
Order dining room supplies and equipment
Inspect dining and serving areas and equipment
Supervise and co-ordinate activities of food and beverage servers and other serving staff
Accept payment from patrons for food and beverages
Maintain financial statements and records
Prepare work schedules and payrolls
Interview candidates for food and beverage server positions and train new employees
May be responsible for marketing and advertising the dining establishment.
Completion of secondary school is usually required.
Several weeks of on-the-job training are usually required.
MaŒtres d'h“tel require experience as a formal or captain waiter/waitress or other food service experience.
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Source Of Info:
National Occupation Classification, (2011)
Statistics Canada and Human Resources and Skills Development Canada,
Catalogue no. 12-583-X