6421- Retail salespersons
Retail salespersons sell, rent or lease a range of technical and non-technical goods and services directly to consumers. They are employed by stores and other retail businesses, as well as wholesale businesses that sell on a retail basis to the public.
Retail salespersons perform some or all of the following duties:
Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
Advise customers on use and care of merchandise, and provide advice concerning specialized products or services
Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates
Prepare merchandise for purchase, rental or lease
Prepare sales, rental or leasing contracts and accept cash, cheque, credit card or automatic debit payment
Assist in display of merchandise
Maintain sales records for inventory control
Operate computerized inventory record keeping and re-ordering systems
May conduct sales transactions through Internet-based electronic commerce.
Retail salespersons may specialize and act as consultants in home entertainment systems, computers and other products and services.
Completion of secondary school may be required.
A university degree or college diploma may be required by some employers.
Specific subject matter courses or training may be required.
Demonstrated sales ability and product knowledge are usually required for retail salespersons who sell complex or valuable merchandise, such as automobiles, antiques or computers.
Technical or sales training programs may be provided by employers.
Progression to retail supervisory positions is possible with additional training or experience.
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Source Of Info:
National Occupation Classification, (2011)
Statistics Canada and Human Resources and Skills Development Canada,
Catalogue no. 12-583-X