621- Retail and wholesale trade managers
Retail and wholesale trade managers
Retail and wholesale trade managers plan, organize, direct, control and evaluate the operations of establishments that sell merchandise or services on a retail or wholesale basis. Retail and wholesale trade managers are employed by retail and wholesale sales establishments or they may own and operate their own store.
Retail and wholesale trade managers perform some or all of the following duties:
Plan, direct and evaluate the operations of establishments engaged in wholesale and retail sales or of departments in such establishments
Manage staff and assign duties
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Determine merchandise and services to be sold, and implement price and credit policies
Locate, select and procure merchandise for resale
Develop and implement marketing strategies
Plan budgets and authorize expenditures
Resolve customer complaints
Determine staffing requirements and hire or oversee hiring of staff.
Completion of secondary school is required.
A university degree or college diploma in business administration or other field related to the product or service being sold may be required.
Several years of related retail sales experience at increasing levels of responsibility are usually required.
There is some mobility between managers in this unit group, depending on the product or service.
National Occupation Classification, (2011)
Statistics Canada and Human Resources and Skills Development Canada,
Catalogue no. 12-583-X