1411- General office support workers
General office support workers
General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to established procedures. They are employed in offices throughout the public and private sectors.
General office support workers perform some or all of the following duties:
Prepare correspondence, reports, statements, forms, presentations, applications and other documents from notes or dictaphone
Respond to telephone, in person or electronic enquiries or forward to appropriate person
Provide general information to staff, clients and the public regarding company or program rules, regulations and procedures
Photocopy and collate documents for distribution, mailing and filing
Sort and file documents according to established filing systems, locate and retrieve documents from files as requested and maintain records of filed and removed materials
Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases
Process incoming and outgoing mail, manually or electronically
Send and receive messages and documents using fax machine or electronic mail
Assist with administrative procedures such as budget submissions, contracts administration and work schedules
Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
May perform basic bookkeeping tasks such as preparing invoices and bank deposits
May sort, process and verify receipts, expenditures, forms and other documents
May organize the flow of work for other office support workers.
Completion of secondary school is usually required.
Completion of secondary school or college business or commercial courses is usually required.
Progression to supervisory or office management positions is possible with experience.
Progression to officer level positions is possible with additional training and experience.
National Occupation Classification, (2011)
Statistics Canada and Human Resources and Skills Development Canada,
Catalogue no. 12-583-X