Sector
Keyword

Manager Customer Quality

Customer Quality Jobs

Minimum ? B. Tech/Diploma in Mechanical/Electrical/Electronics

Compulsory training in quality management systems like TS16949, Lean Six Sigma; 7 QC Tools, APQP procedures, process capability measurement, layout inspection techniques, special characteristics and problem solving techniques

Certified training for Manager Customer Quality Level 6 (programme aligned to ASC/ Q6304 released by Automotive Skills Development Council)

ASDC Level 5 or minimum 6-8 years in a quality/manufacturing department

The tasks a Manager Customer Quality Level 6 is expected to perform include:

Co-ordinating with various departments for improving the quality standards of the final product

Validating the dimensions of the final product

Docking the audit of sample products from the final products

Monitoring field failure, warranty issues and customer rejections

Ensuring the pre-delivery inspection of the final product before dispatch

Co-ordinating with the respective process owners and ensuring the implementation of CAPA for any NCs identified in the PDI inspection

Reviewing and repeating the process till all NCs are closed

Ensuring proper documentation of everything

Co-ordinating with the process owners and deciding scrappage of the product, if its damaged

Ensuring proper disposal of scrapped products according to the HSE compliance

Ensuring the PPAP documents are updated for all new processes/products

Ensuring the PPAP document is submitted to the customer as required

Knowledge of manufacturing processes being followed for each product

Knowledge of inspection checkpoints for products/processes

Familiarity with the steps of process/product audits

Basic knowledge of tests performed for the product

Familiarity with processes for measuring maintenance parameters

Knowledge of the docking audit checklist

Basic knowledge of PDI inspection report contents

Knowledge of the layout inspection methodology for dimensional validation

Knowledge of quality control tools like MSA, SPC, Pareto Analysis, Fishbone Diagram, etc.

Basic knowledge of APQP procedures/PFMEA/CP

Familiarity with data analysis tools like 8Ds, five why analysis, etc.

Knowledge of the requirements for PPAP documents

Basic knowledge of requirements of the TS-16949/QMS system followed

Familiarity with information systems like SAP, ERP, etc.

Knowledge of 5S principles

Training in information flow systems/ERP like SAP, etc.

Good co-ordination skills Result-oriented Customer-oriented Leadership qualities Analytical bend of mind

Quality conscious

It is a desk job

May or may not require supervising a team

Travelling is not a part of this job

Part-time work and contractual jobs maybe available

Work from home option is not applicable

Working hours

Working is 9 hours everyday for 6 days a week

Shift system may or may not be involved for this profile

Is the job suitable for a candidate with special needs?No

One may develop occupational hazards like eye stress and back/neck pain

Health risks include high levels of stress, exposure to dust and equipment noise

For candidates with 6-10 years of experience -INR50,000 toINR80,000 per month

(These figures are indicative and subject to change)

Overview of the Automotive Industry in India

The automotive industry is one of the fastest growing industries in India. The total sale of all types of vehicles in 2013-14 was Rs. 1,84,21,538. With the sale of more vehicles there is more work in terms of repair and maintenance. Most people entering the automotive industry can expect steady work, resulting from this growth of sales. The sales are further projected to grow in the next year by new launches and falling fuel prices. Hence demand for technicians will grow as the number of vehicles in operation increases.

The job opportunities for a Manager Customer Quality will increase with the industry. India is predicted to grow considerably in the automotive industry of the manufacturing sector. This will ensure that the demand for this profile will increase.

Mechanical assembly plant

Cities across India