United States
Sector
Keyword
Tele-caller
Tele-calling Executives
Tele-marketing
Minimum - 12th
Certified training for Tele-caller (programme aligned to ASC/Q1105 released by Automotive Skills Development Council)
Not Applicable
The tasks a Tele-caller is expected to perform include: Making cold calls to the customers Supporting sales to generate sales leads through tele-marketing activities
Making follow-up calls to support both sales and services
Assisting the sales function by enquiring about buying plans or interests as per the calling script
Arranging for vehicle pick up and drops to and from workshops
Efficiency in co-ordinating with the sales team for passing on the prospective leads
Familiar with identifying potential customers
Proficiency in planning to achieve the set targets
Proficiency in handling and resolving basic customer queries through training modules and scripts
Knowledge of the technical aspects of all the vehicles at the dealership
Familiar with the technical details and problems related with service of the vehicles
On-the-job training is desirable for an ASDC certificate holder
Bachelor?s Degree or Diploma in any discipline
Ability to work independently and in a team
Hardworking and persistent
Result-oriented
Self-directed learner
Self-motivated
Ability to negotiate
Customer centric
Good communication skills
It is a desk job
May need to handle a team
Local travelling is not a part of this job role
Part-time work and contractual jobs are available in some cities
Work from home option maybe available
Working hours
Working is 9 hours every day for 6 days of a week
Overtime may be required
Shift system may be applicable
Is the job suitable for a candidate with special needs?No
Occupational hazards include neck/back pain, strain on the eyes, muscular stiffness or mild pain
For freshers -INR5,000 toINR8,000 per month
For candidates with 1-2 years of experience -INR8,000 toINR17,000 per month
(These figures are indicative and subject to change)
Tele-marketing in India Now
The present day society can be rightly called as the mobile information society. The spurt in mobile technology, the boom in mobile sale and the multiplicity of application areas has indeed been unprecedented. The mobile telephony has brought a revolution of its kind in the field of communication. The Indian Mobile subscriber base has increased in size by a factor of more than one hundred since 2001 when the number of subscribers in the country was approximately 5 million to 729.57 million by November 2010, according to the Telecom Regulatory Authority of India.
This number was 429.73 million in March 2009 and 76 million in December 2005. Rural tele-density increased from 9.46% (March 2008) to 15.11% (March 2009) and the urban tele-density increased from 66.39% to 88.84% during the same period.The marketers have taken a lead in utilizing this growth in communication technology to their advantage by resorting to direct marketing to get into regular touch with their customers/potential customers.The mobile phone owners are given a call (either recorded ormanual) or SMS to inform about the company?sproduct/service and promotion schemes there upon.This means there will be an increase in job opportunities forTele-Callers.
Car dealerships
Service and parts providers
Dealership owned by car companies
BPO centres
Cities across India
Will be updated
Kirloskar Institute of Advanced Management Studies
Rajagiri Centre for Business Studies (A CMI Institution)
Karunya Nagar, Coimbatore, Tamil Nadu
Fortune Institute of International Business
Symbiosis Centre for Information Technology (SCIT)
