7111- SALES AND RETAIL ASSISTANTS

Job Title: 

SALES AND RETAIL ASSISTANTS

Alternate Titles: 

Retail assistant,Sales adviser,Sales assistant,Sales consultant (retail trade),Shop assistant

Job Description: 

Sales and retail assistants demonstrate and sell a variety of goods and services in shops, stores, showrooms and similar establishments.

Education: 

No minimum academic qualifications are required although some employers may require GCSEs/S grades. Training is typically provided on-the-job. Apprenticeships and NVQs/SVQs in Retail Operations are available at various levels.
Refer The S/NVQ framework for more details

NS-SEC: 

The simplified NS-SEC analytic class for this code is 6
The simplified NS-SEC operational category for this code is 12.1
Refer The National Statistics Socio-economic Classification for more details

Tasks: 


  • discusses customer requirements, including type and price range of goods/services desired;
  • advises customer on selection, purchase, use and care of merchandise and quotes prices, discounts and delivery times;
  • advises customer making major purchase on credit terms and arranges finance as appropriate;
  • receives full or partial payment, checks validity of form of payment, writes or prints bill, receipt or docket and packages merchandise for customer;
  • arranges and replenishes goods on display stands, undertakes stock checks and assists with the receipt of deliveries from suppliers into the stock room;
  • handles returns and deals with customer complaints.
International Careers(ISCO): 
Similar O*NET Careers (USA) : 
Source Of Info: 

Office of National Statistics UK