2133- IT SPECIALIST MANAGERS

Job Title: 

IT SPECIALIST MANAGERS

Alternate Titles: 

Data centre manager,IT manager,IT support manager,Network operations manager (computer services),Service delivery manager

Job Description: 

IT specialist managers plan, organise, manage and coordinate the provision of specialist IT services and functions in an organisation.

Education: 

Entrants usually possess a degree or equivalent qualification, although entry with other academic qualifications and/or significant relevant experience is possible. There is a variety of vocational, professional and postgraduate qualifications available.
Refer The S/NVQ framework for more details

NS-SEC: 

The simplified NS-SEC analytic class for this code is 1.2
The simplified NS-SEC operational category for this code is 3.2
Refer The National Statistics Socio-economic Classification for more details

Tasks: 


  • plans, coordinates and manages the organisation?s IT provision or a specialist area of IT activity;
  • liaises with users, senior staff and internal/external clients to clarify IT requirements and development needs;
  • takes responsibility for managing the development of a specialist aspect of IT provision such as user support, network operations, service delivery or quality control;
  • supervises the technical team and coordinates training;
  • plans and monitors work and maintenance schedules to ensure agreed service levels are achieved;
  • reports on IT activities to senior management.